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At High Oaks Dental, we strive to meet the highest standards throughout a patient’s experience, from the reception team through to delivering the dental treatment. We are constantly improving on our techniques, training, materials and equipment to ensure we can deliver top quality dental care in a safe environment.

We have been assessed by the CQC on all governance areas with our report published online -
http://www.cqc.org.uk/location/1-199933943

And we have recently been awarded the BDA Good Practice award

Unfortunately, mistakes can happen, or treatments don’t go as successfully as they may have been planned. If you don’t feel that you are happy with a service you have received and wish to make a complaint you have every right to do so.

We take complaints very seriously and have a robust policy and handling procedure in place should one arise.

Our Complaints Policy can be found here.

Our complaints compliance handler is Dr Shilan Shah and Dr Shail Patel.

To make a complaint or provide feedback on how your experience could be improved please contact us in any of the following ways:

1. By letter –
   
   High Oaks Dental Practice
   26 High Oaks
   St Albans
   AL3 6DL
2. By Email – patients@highoaksdental.com
   

We will always send you a receipt of the email within 3 working days to acknowledge we are dealing with your concern. We aim to provide an answer to your problem within 10 working days.

If, for any reason, you are not satisfied with the outcome or the procedure, you may refer to:

• NHS England at england.contactus@nhs.net with ‘For the attention of the complaints team’ in the subject line.
• The Dental Complaints Service for complaints about private treatment Stephenson House, 2 Cherry orchard, Croydon, CR0 6BA Phone 08456 120 540 Email: info@dentalcomplaints.org.uk
• The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (the dentists’ registration body) Phone: 0845 222 4141 (UK local rate) Email: standards@gdc-uk.org
• The Care Quality Commission at Citygate, Gallowgate, Newcastle upon Tyne NE14PA Phone Email 03000 616161 enquires@cqc.org.uk